Cooperation
Procedure of our cooperation
Fast, digital and efficient. That’s how our digital collaboration works. We offer you an optimal digital process that ensure quality as well as being convenient and transparent.
For a quick tour of the process, check out the video!
100% digital processes
24/7 hotline
Fast offers
Cheap
Simply better
Cooperation procedure
The process differs based on the service package you choose. Our “self-service” customers have to be a little more hands-on. The “Comfort” and “Unlimited” service package bundles are more comfortable.
1. location checkup
At this appointment we check if everything will work at your location, e.g. internet, monitors and lighting. This appointment is mandatory. Exception: We already know the location.
- From 75 €/h on
2. setting up the live stream and preparing graphics, etc.
In order for us to set up the live stream for you, you will need to fill out our forms in your client folder. If you do not feel like using forms, you can also make a personal appointment with us agree (75 €/h). This is optional.
- From 0 € on
3. briefing on procedure
For complex events, we recommend going through the event point by point with the live stream operator. Multimedia inserts can also be discussed during this content review. This appointment is optional for on-site events, mandatory for virtual events.
- From 75 €/h on
Basic services
Our hotline - 9 am to 5 pm
Queries at any time
(Price: 50 €/h, charged per 15 min)
Our e-mail ticket system
Send us all your questions to the team (free of charge)
Your virtual customer folder
Status of your project & tasks
(free of charge)
Our service team for you
Talk to our customer advisors at any time!
Sebastian Jabbusch
Managing Director
Norman Siegel
Livestream operator & customer advisor
You can start like this
Offer Express Form
fill in
You already know what you need? Then please fill out our offer express form directly. With our questions, we record exactly your needs and can send you a custom-fit offer in a few hours.
Make an appointment for detailed consultation
You are still unsure what you need at all? Book an appointment for a detailed initial consultation (it is free of charge). In most cases, this appointment is sufficient to subsequently prepare a quotation with you.
Anytime: call hotline
Do you have quick questions or want to make sure you understand something correctly? We will also be happy to advise you on the phone and explain how you can then submit an inquiry to us. Hotline: 030 200072590
Cooperation procedure
What happens when?
Before you get started, go through some important steps with our support.
How it goes on
Written offer
You already know what you need? Then please fill out our offer express form directly. With our questions, we record exactly what you need and can send you a custom-fit quote in a matter of hours.
Offer confirmation
If you are satisfied with the offer, you can sign the offer digitally in PDF or send us your commitment by email. Please understand that we will start the preparation only after the binding confirmation.
Digital customer folder
Extra services
Whether it’s a location checkup, a detailed discussion of the schedule, the creation of graphics or technical checks with your virtually connected guests: we’ll be happy to help you prepare your event perfectly!
Cooperation procedure
When all the preparations are completed:
Your production
After a thorough preparation, we are ready for your live stream. Our technicians ensure that everything runs smoothly and take care of all technical matters on site.
After the event
You will receive your bill the next business day. If you have booked a recording, it will be available in your customer folder for 14 days.
