Q: Which browser can I use?
A: Hopin works best with Google Chrome (recommended) and Firefox (limited, sometimes you cannot activate a camera). Microsoft Edge/Internet Explorer is not suitable!
Q: Can I use my smartphone/tablet?
A: Yes, with cutback: you can attend the lectures and sessions, but you cannot activate your camera. Chatting and networking is still possible.
Q: I work in management: can I participate from the service device?
A: Unfortunately, there is no general answer for that. If you use Chrome or Firefox on your service device and Hopin.to is not blocked by your firewall, a participation with the service device is probably possible.
Q: Can I dial in by phone?
A: No, unfortunately participation over a phone is not possible.
Q: Where is the registration link for the participants?
A: You will get the link to your conference website from us. Something like www.nameoftheconference.hopin.com. You will also find the registration there.
Q: Is the registration of interested parties done by indicating which sessions you would like to attend?
A: The interested parties register for the event. You can also ask them then in which sessions they are interested in However, the participants are still free to decide this on the day of the event.
Q: We will (by arrangement) regularly receive an overview of the registrations from you, as these accumulate directly in the Hopin tool and can only be viewed by you. Can we check the current status of registrations independently of you?
A: Yes, we will give you access. In addition, we can also give you access so that you can track the current status yourself.
Q: Is it possible to send a reminder via the system?
A: Yes, that is possible. Alternatively, you can download the email addresses and send a reminder email yourself. However, please use the “BCC function” of your e-mail program for this purpose in order to comply with data protection.
Q: Will all registrants receive an access link the day before the event, which everyone can then use to enter at the start of the event?
A: The participants go to the same URL as for registration. So, for example, www.nsmeoftheconference.hopin.com. The participants log in to the event with their username and password. You can also send the link e.g.“www.nameoftheconference.hopin.com” again one day and then again one hour before the start of the conference.
Q: How long does it take to set up the registration?
A: After commissioning, we need about 24 hours to set up the platform. Provided we get all the data from you. So the program, the name of the event and your logo / event logo.
Q: For example, does the workshop leader have to take over the moderation, or can this function be taken over by someone else to ensure the enablement of the Speaker?
A: Moderator and Speaker can be separated. However, all of them must register for the platform like a participant. Please let us know for each session which person should be speaker and/or moderator.
Q: Which parts of the event can be recorded?
A: The recordings include the recording from the livestream, as well as (if desired) all session rooms.
Q: How does the quoted price for Hopin come about?
A: Hopin license fees are charged monthly, setup and follow-up are charged once. In addition, there is a one-time charge of 2€ per participant:in.
Q: Are all workshops recorded and can they still be edited individually?
A: Yes, you will receive the workshop recordings. If we are to just cut these, that would be possible. We estimate that this will take about one day of cutting (500 €). If you want editorial cuts per workshop, please note that this will require one working day per workshop. Please also note that our employees speak only English and German.
