Requirement for your local Internet (LAN)
No live stream is possible without internet. Ideally, we stream via a local, wired Internet connection of your company, hotel or event location.
We need access to an Internet socket with the so-called RJ45 connector. This can must be no further than 40 meters from the actual location of the planned recording. If necessary, you have to lay a longer cable to the location of the control room. WiFi-is not an option unfortunately and can not be used by us.
The faster the Internet line, the higher quality we can transmit. We recommend an upload speed of at least 20 mbit/s, better even more. You can test this by typing “Speedtest” into Google and running the following test. (The second number – the “upstream” – is the relevant number).
If there is no local wired Internet, we will have to work over an LTE connection. We check whether the LTE networks are available and fast enough on site with a location checkup : Please select an appointment for a network test here: https://easylivestream.de/locationcheckup
If a local network is to be used on site, the following must be observed by the location IT (please forward the link to this FAQ to the location IT department):
>> Our technology requires the establishment of its own WLAN access point. This is connected to the existing LAN network via a patch cable. This must not
be technically blocked.
>> The network must not be locked via login portals, because our router cannot “fill” them. We need direct access to the network.
>> Internal network firewalls can prevent traffic or the connection of external hardware. It is important that a technician is on site during the network test who is familiar with the local conditions.
installation of the network knows and has access to the configuration, if necessary.
>> If the local LAN uses whitelisting, the Mac addresses of our WLAN access point (the “WAN ports”) must be included in the whitelisting. Please ask
these in advance with us.
>> The firewall must not apply content filters and, in particular, must not block Twitter/Periscope, Facebook, YouTube or “social media” pages in general.
Tests:
>> Whether the network blocks with the help of “Deep packet inspection” (usually not) can be tested with the free mobile app “Air:Mix Solo”. Simply send a test image to any RTMP server. Alternatively
a live stream can be started using the YouTube or Facebook app to a test page.
Thank you!
If the conditions are not met, we have to establish an LTE connection. Whether this is possible on site must be checked in advance with a location checkup. To do this, select an appointment here:
>> https://easylivestream.de/locationcheckup
